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CaptBleu
Registered Member

Date Joined Jun 2009
Total Posts : 2

Posted 6/20/2009 7:34 PM (GMT -8)

Hi I just installed 123copydvd09. I am trying to copy a DVD and I keep getting the msg

"unable to burn DVD, unable to access VIDEO_TS.ifo.

I am running Windows XP

captbleu

BlingSupport2
Forum Moderator

Date Joined Oct 2007
Total Posts : 1221

Posted 6/21/2009 6:16 AM (GMT -8)

In order for me to provide you with the best service possible, I will need to know the following information:
1. What DVD are you trying to copy?
2. If there is an Error Message, or code what is it?
3. When, in your back up process does the error occur?
4. Are you attempting to copy Entire Disc or Movie only?
5. What version of the software do you have (Please include version , Ex: 7.0.0.0)?
6.What is the make and model of your DVD burner?
Once we have this information we will be in a much better position to help you with the problem, Thank you for choosing 123CopyDVD.

Latest Updates(#6.0.1.2)

123CopyDVD
www.123copydvd.com/apps/beta/123CopyDVD09_v6.0.1_RC2.exe

123CopyDVD Gold
www.123copydvd.com/apps/beta/123CopyDVDGold_v6.0.1_RC2.exe

123Movies2iPod
www.123copydvd.com/apps/beta/123Movies2IPOD09_v6.0.1_RC2.exe

123Movies2PSP
www.123copydvd.com/apps/beta/123Movies2PSP09_v6.0.1_RC2.exe

CaptBleu
Registered Member

Date Joined Jun 2009
Total Posts : 2

Posted 6/22/2009 3:56 PM (GMT -8)

Hi Bling support 2

1. I am trying to make a copy of a disk from PBS(Public Broadcast System) Its called "French In Action".

It is a video course to learn French

2. Error msg as follows Burn Engine Error

Unable to burn DVD, Unable to acess VIDEO_TS.ifo

3. The error msg occurs after the source disk has been read, the program prepare the data to burn,

then requests a writeable disk. I then insert a Memorex DVD-R blank disk, the prog reads the disk (at least it appears to)

then the msg appears. It asks if I would like to retry, I say yes and the same msg occurs again.

4. I am attempting to copy the entire disk. It has 4 chapters for a total of 2 hrs on the disk.

5. The 123CopyDVD program is version 6.0.0.4.

6. My computer is an HP with 2 built in DVD drives. I would assume they are both HP, but only one can burn DVD's and

it can also burn Light Scribe on the Light Scribe capable disks.

BlingSupport3
Forum Moderator

Date Joined May 2009
Total Posts : 385

Posted 6/23/2009 12:26 PM (GMT -8)

Please try updating your version of the software to 6.0.1.2 from my signature below.

Latest Updates(#6.0.1.2)

DVD2009
www.123copydvd.com/apps/beta/123CopyDVD09_v6.0.1_RC2.exe

Gold
www.123copydvd.com/apps/beta/123CopyDVDGold_v6.0.1_RC2.exe

iPod
www.123copydvd.com/apps/beta/123Movies2IPOD09_v6.0.1_RC2.exe

PSP
www.123copydvd.com/apps/beta/123Movies2PSP09_v6.0.1_RC2.exe

Video Encoders:

WMV-www.microsoft.com/windows/windowsmedia/forpros/encoder/default.mspx

DIVX-www.divx.com/en/downloads

XVID-www.xvidmovies.com/codec

mikezbfd
Registered Member

Date Joined Jun 2009
Total Posts : 1

Posted 7/10/2009 11:18 AM (GMT -8)

Having same exact problem but running Windows Vista.
Trying to copy a hockey game
HP computer w/ lightScribe DVD burner

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/2/2009 1:46 PM (GMT -8)

Having the same problem and I'm using Windows XP and I have already updated to version 6.0.1.2 . What next?

BlingSupport3
Forum Moderator

Date Joined May 2009
Total Posts : 385

Posted 11/3/2009 11:19 AM (GMT -8)

Are you copying entire disc or movie only?

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/6/2009 8:26 AM (GMT -8)

I have tried both copying the movie only and the entire disc. I can't get it to copy either way but it's when I try to do the entire disc that it says unable to burn DVD, unable to access VIDEO_TS.ifo. When I try to do copy movie only I select the drive that it's in and then it goes to the pop up box about the temp file and I click yes and then it goes to the progress screen and just sits there for several minutes and the progress bar doesn't move it says 0% the whole time and then the pop up box appears to say that you need to insert a burnable disc and of course if you to that and click ok it burns a unreadable/unplayable disc. freaked

BlingSupport2
Forum Moderator

Date Joined Oct 2007
Total Posts : 1221

Posted 11/6/2009 9:06 AM (GMT -8)

This can be resolved 2 ways.

In Vista, you can try running the program as administrator by right-clicking on the program, then click choose the administrator option. If this does not work, then you can change the Temp/Output folder to your Desktop or a created folder.

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/6/2009 9:17 AM (GMT -8)

If you had read the rest of this thread you would have saw that I do not have Vista I have XP. Also, I do not see how changing the location of the temp folder is going to help if the program will not find the file on the original disc to put into the temp folder. I feel like I"m going around in circles here. turn

BlingSupport2
Forum Moderator

Date Joined Oct 2007
Total Posts : 1221

Posted 11/8/2009 8:54 AM (GMT -8)

Are you also attempting to backup a Hockey game, as your DVD was never stated.

Please provide the log files using the instructions provided below. We will need the log files to look further into the issue.
1. Click start, and click the “My Computer” button.
2. Once in my computer, double click on the “Local Disk C:” icon, and click on the “Program Files” folder.
3. Once inside the folder, specific to your program (Example: 123Movies2PSP or 123CopyDVD)
4. Click “Attach” on your email client, then locate the log files within the Attach screen.
5. Attach each log file into the reply email, verify that the logs are attached, and click Send.

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/8/2009 11:29 AM (GMT -8)

Nope/ No hockey game. Just movies. What I meant was that I was getting the same message: Unable to burn DVD, Unable to acess VIDEO_TS.ifo. I don't see any log files in the location that you stated.

BlingSupport2
Forum Moderator

Date Joined Oct 2007
Total Posts : 1221

Posted 11/8/2009 12:40 PM (GMT -8)

If you are running in XP, the log files will be located in the 123CopyDVD folder, within a folder titled LOG. Make sure you are following the steps correctly, as the this would be the only location in XP.

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/8/2009 3:38 PM (GMT -8)

Followed the directions to a t and there is no file that says logs.

BlingSupport3
Forum Moderator

Date Joined May 2009
Total Posts : 385

Posted 11/9/2009 1:32 PM (GMT -8)

Are you checking the following folder C:\Program Files\123CopyDVD2007\log

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/9/2009 5:57 PM (GMT -8)

Once again. Yes, I am checking that folder. However, there is no log file there so it's just C:\Program Files\123CopyDVD2007\. I do know quiet a bit about computers. I do know how to find what I'm looking for. I don't need the book computer for dummies and I'm getting really frustrated here.

BlingSupport2
Forum Moderator

Date Joined Oct 2007
Total Posts : 1221

Posted 11/11/2009 7:40 AM (GMT -8)

Unfortunately, we are not able to know how computer literate each of our forum users are though forum posts. Can you try using the Search function to locate the logs. You would search for "123CopyDVD001.log"

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/11/2009 7:56 AM (GMT -8)

I understand that you can't know that but you were making me feel like you thought I was an idiot. So do you mean

C:\Program Files\123CopyDVD2007\log as was originally stated which indicates that it was a folder or 123CopyDVD001.log as you stated here because that's two completely different things.

BlingSupport2
Forum Moderator

Date Joined Oct 2007
Total Posts : 1221

Posted 11/12/2009 8:11 AM (GMT -8)

The logs would be in a folder titled LOG, which is inside the 123CopyDVD program folder. If you are using another 123CopyDVD program, then it would not be in the 123CopyDVD2007 program folder. It will be inside a "123" program folder depending on what you are using. If you have the program installed, then you will have a folder titled "123...".

I provided instructions in the previous post to search for the log files if you still cannot locate them. The actual log files will be labeled, "123CopyDVD.Log", which you can have up to 10 log files which range from "123CopyDVD.log" - "123CopyDVD009.Log". If you cannot locate the LOG folder, then I would suggest using the search function from your start menu, and search for "123CopyDVD.log" or "123CopyDVD001.log"

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/12/2009 8:45 AM (GMT -8)

Well in the 123CopyDVDPro program folder there is no log folder. I have checked and rechecked. That is what was installed when I installed my program disc for 123CopyDVD2007. I don't know why it says pro instead of 2007. The version number that it has I was told is actually 2006 because it is version 3.6.13. So if that is the 2006 version then it was mislabeled when I bought it because both the packaging and the disc say 123CopyDVD2007. However, I had said another version to disc before I reformatted my computer. It's the version that I had been using prior to reformatting. It is version 4.0.0. I put in back on my computer yesterday since I couldn't the pro one to do anything and I did get the 4.0.0 version (which just says 123CopyDVD with no year or pro or gold anything) to copy a movie. However, it didn't copy the entire the movie. I couldn't get it to do the entire DVD so I chose the movie only option and it appeared to copy it. I put it in my DVD player afterward and it shows the paramount logo with the circle of stars like it's at the beginning of the movie but when the movie starts it's in the middle of the movie. This version of the program does have a log file so I will attach it for you but as I said there is no log file for the other one. The only reason I can think of is that it never had copied a movie. It always gives me the copyright error message.

File Attachment :
123CopyDVD.log 1KB (application/octet-stream)

This file has been downloaded 9 time(s).

File Attachment :
123CopyDVD001.log 28KB (application/octet-stream)

This file has been downloaded 3 time(s).

File Attachment :
123CopyDVD002.log 147KB (application/octet-stream)

This file has been downloaded 5 time(s).

File Attachment :
123CopyDVD003.log 180KB (application/octet-stream)

This file has been downloaded 4 time(s).

File Attachment :
123CopyDVD004.log 8KB (application/octet-stream)

This file has been downloaded 2 time(s).

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/12/2009 8:47 AM (GMT -8)

Here are the rest of the log files

File Attachment :
123CopyDVD006.log 23KB (application/octet-stream)

This file has been downloaded 2 time(s).

File Attachment :
123CopyDVD007.log 6KB (application/octet-stream)

This file has been downloaded 3 time(s).

File Attachment :
123CopyDVD008.log 12KB (application/octet-stream)

This file has been downloaded 2 time(s).

File Attachment :
123CopyDVD009.log 59KB (application/octet-stream)

This file has been downloaded 5 time(s).

BlingSupport2
Forum Moderator

Date Joined Oct 2007
Total Posts : 1221

Posted 11/12/2009 9:26 AM (GMT -8)

As stated in your other post, I would suggest using 6.0.1.2 since the other version is very outdated. This would be an issue with most new DVDs, which would contain newer encryption and therefore be impossible to troubleshoot the issue.

lakrn
Registered Member

Date Joined Aug 2009
Total Posts : 21

Posted 11/12/2009 10:29 AM (GMT -8)

Well unfortunately I don't like the new version & had no issues with 4.0.0 until I had to reformat my computer a copy months ago. Thanks anyway.

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