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Robman
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  		   Posted 10/14/2009 6:04 AM (GMT -8)    Quote This PostAlert An Admin About This Post.
I'm converting a movie to "mp4" however the scenes are all mixed up. They are not in the correct order. The movie is "The Proposal". I tried another movie and it worked fine. Any ideas?

Post Edited (Robman) : 10/14/2009 2:28:49 PM GMT

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BlingSupport2
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  		   Posted 10/14/2009 9:36 AM (GMT -8)    Quote This PostAlert An Admin About This Post.
In order for me to provide you with the best service possible, I will need to know the following information:
1. What DVD are you trying to copy?
2. If there is an Error Message, or code what is it?
3. When, in your back up process does the error occur?
4. Are you attempting to copy Entire Disc or Movie only?
5. What version of the software do you have (Please include version , Ex: 7.0.0.0)?
6.What is the make and model of your DVD burner?
Once we have this information we will be in a much better position to help you with the problem, Thank you for choosing 123CopyDVD.

Latest Updates(#6.0.1.2)

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www.123copydvd.com/apps/beta/123CopyDVD09_v6.0.1_RC2.exe

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123Movies2iPod
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Robman
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  		   Posted 10/14/2009 10:08 AM (GMT -8)    Quote This PostAlert An Admin About This Post.
The DVD is " The Proposal".
There are no error messages. The conversion process completed fine.
The steps are: (1) select Convert DVD (2) select To MPEG4 Video Format (3) select the DVD drive (5) select Simple (6) it completes fine (7) the mp4 is not in the correct order - the scenes are all mixed up.
I'm only attempting to convert the movie to MPEG4 format.
I've down loaded the latest version of the software and I'm still getting the same results - version 6.0.1.2
Make / model of my DVD burner - IBM Lenovo DVD Multi / Super Multi DVD Rewitter - GSA-4083N-Z - Type C2
Laptop: IBM T60
Operating system: MS Windows XP Professional - Version 2002 - Service Pack 3
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Robman
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  		   Posted 11/2/2009 6:48 PM (GMT -8)    Quote This PostAlert An Admin About This Post.
Any updates on this issue?
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vizsla69
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  		   Posted 11/3/2009 8:33 PM (GMT -8)    Quote This PostAlert An Admin About This Post.
I have the exact same problem with The Proposal, Transformer, and Last Chance Harry.  All the movies up until the last couple months have converted without issue and i have not changed my software, burner, or computer.  This was a real bummer on my recent airplane trip when I couldn't watch my movies.  Would love to know how to correct the problem.  confused
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BlingSupport2
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  		   Posted 11/4/2009 8:59 AM (GMT -8)    Quote This PostAlert An Admin About This Post.
The issue with backing up these particular movies have been fixed in the latest 2010 update.
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vizsla69
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  		   Posted 11/4/2009 1:13 PM (GMT -8)    Quote This PostAlert An Admin About This Post.
Is there a link to upgrade my software?
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BlingSupport2
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  		   Posted 11/5/2009 8:16 AM (GMT -8)    Quote This PostAlert An Admin About This Post.
If you are still using 2009, please contact the sales department regarding updates to 2010.
sales@123copydvd.com
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Bergermeister
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  		   Posted 11/14/2009 7:33 PM (GMT -8)    Quote This PostAlert An Admin About This Post.
I just tryed to copy a movie and the scenes are not in the right order.
 
I dont feel I should have to pay for an update....this it BULL!!!
 
Please make a fix for us.  I use this program on ONE computer and it should work right for life!!!   I just bought it a few months ago!!!  COME ON, give me a break!!!!!
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vizsla69
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  		   Posted 11/14/2009 8:00 PM (GMT -8)    Quote This PostAlert An Admin About This Post.
I've emailed sales and it has been almost a week with no response! I agree we shouldn't have to pay for an upgrade.
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BlingSupport2
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  		   Posted 11/15/2009 9:35 AM (GMT -8)    Quote This PostAlert An Admin About This Post.
With any type of software, you will receive free updates for the particular program you have purchased. However, if you have a version prior 2010, you will need to "UPGRADE" to 2010 if you would like the 2010 products. All of our programs are based on years, which we have provided free upgrades to 2009. Since there is such a big change in the 2010 version, we cannot provide free upgrades. The 2009 version will work for 99% of the movies released prior to the 2010 release, but we will no longer provide updates for 2009 since we are now in the 2010 line of products.
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