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BlingSupport2
Forum Moderator
      
Date Joined Oct 2007
Total Posts : 1221
| Posted 11/12/2009 7:54 AM (GMT -8) |   | | Which version of the program are you using? Version will appear on the splash screen, when you first start the program. Ex: Version #7.0.0.0 | | Back to Top | | |
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Gin324
Registered Member
Date Joined Nov 2009
Total Posts : 6
| Posted 11/12/2009 4:39 PM (GMT -8) | | | | |
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BlingSupport2
Forum Moderator
Date Joined Oct 2007
Total Posts : 1221
| Posted 11/13/2009 8:31 AM (GMT -8) | | In order for me to better assist you, I will need a copy of your 123 product’s “Log Files” and screen shots of the error. Below you will find Instructions to assist you in locating these log files, and how to take screen shots for both windows Vista, and Windows XP. I will also need you to include your License ID and/or Customer ID, your version number, a screen shot, and the name and the ISBN of the movie you are trying to copy.
You may reply to this email with the log files or send them to techsupport@blingsoftwareltd.com.
WINDOWS VISTA INSTRUCTIONS:
1. Click start, and click the “My Computer” button.
2. Once in my computer, double click on the “Local Disk C:” icon, and click on the “Users” folder
3. Double click your User name
4. Once inside the folder, click the “Organize” button in the upper right hand corner of the screen.
5. Click “Folder and Search Options”, and move select the “View” tab.
6. Scroll down to the “Hidden Folder’s” file, and select the “Show Hidden Folders and Files” button. Click “Apply” and “OK”
7. Now you will be to see the “AppData” folder, double click that folder.
8. Once there double click the “Local” folder, then the “Virtual Store Folder”, “Program Files”, “123 Copy DVD”, and finally “Log”.
9. Click “Attach” on your email client, then locate the log files within the Attach screen.
10. Attach each log file into the reply email, verify that the logs are attached, and click Send.
WINDOWS XP INSTRUCTIONS:
1. Click start, and click the “My Computer” button.
2. Once in my computer, double click on the “Local Disk C:” icon, and click on the “Program Files” folder.
3. Once inside the folder, specific to your program (Example: 123Movies2PSP or 123CopyDVD)
4. Click “Attach” on your email client, then locate the log files within the Attach screen.
5. Attach each log file into the reply email, verify that the logs are attached, and click Send. | | Back to Top | | |
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BlingSupport2
Forum Moderator
Date Joined Oct 2007
Total Posts : 1221
| Posted 11/14/2009 1:48 PM (GMT -8) | | | Try reinstalling your encoders/codecs. Also, try running the program as administrator if you are running on Vista. | | Back to Top | | |
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BlingSupport2
Forum Moderator
Date Joined Oct 2007
Total Posts : 1221
| Posted 11/15/2009 9:08 AM (GMT -8) | | | Which media player are you using to view the converted files? | | Back to Top | | |
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BlingSupport3
Forum Moderator
Date Joined May 2009
Total Posts : 385
| Posted 11/16/2009 9:49 AM (GMT -8) | | Some players such as Gom or VLC will block 123movies2psp from reading the codecs since these programs will on occasion use their own modified versions of the encoders to perform video playback.
If possible can you provide the list of Video codecs installed on your system. To do this open windows Media player and follow the steps below.
1.On the Help menu, click About Windows Media Player.
If the Help menu is not visible, show the Classic Menus.
2.On the About Windows Media Player dialog box, click Technical Support Information.
Your web browser will open a page that includes information about the related binary files, codecs, filters, plug-ins, and services installed on your computer. Once open copy and paste the Video Codecs list below like the example.
Example:
Video Codecs
Type Name Format Binary Version
ICM Microsoft RLE MRLE msrle32.dll 6.0.6000.16386
ICM Microsoft Video 1 MSVC msvidc32.dll 6.0.6000.16386
ICM Microsoft YUV UYVY msyuv.dll 6.0.6000.16386
ICM Intel IYUV codec IYUV iyuv_32.dll 6.0.6000.16386
ICM Toshiba YUV Codec Y411 tsbyuv.dll 6.0.6000.16386
ICM Cinepak Codec by Radius cvid iccvid.dll 1.10.0.12
ICM DivX 6.8.5 Codec (2 Logical CPUs) divx DivX.dll 6.8.5.15
ICM DivX 6.8.5 YV12 Decoder yv12 DivX.dll 6.8.5.15
ICM Xvid MPEG-4 Codec XVID
DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2 mp4sdecd.dll 11.0.6000.6324
DMO WMV Screen decoder DMO MSS1, MSS2 wmvsdecd.dll 11.0.6000.6324
DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVP, WVP2, WMVR, WMVA, WVC1 wmvdecod.dll 11.0.6000.6324
DMO Mpeg43 Decoder DMO mp43, MP43 mp43decd.dll 11.0.6000.6324
DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 mpg4decd.dll 11.0.6000.6324 | | Back to Top | | |
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BlingSupport3
Forum Moderator
Date Joined May 2009
Total Posts : 385
| Posted 11/17/2009 12:51 PM (GMT -8) | | | | |
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Posted 11/11/2009 6:44 PM (GMT -8)